Privacy Policy

Introduction

omegaluxis Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website omegaluxis.top and use our salon appointment conversion analytics services.

Data Controller Information

omegaluxis Ltd is the data controller responsible for your personal data. We are registered in Malta with company registration number C25361 and VAT number MT25749638. Our registered address is Triq Santa Lucija 83, Valletta VLT 8592, Malta.

Data We Collect

We collect various types of information in connection with the services we provide, including personal data that can identify you directly or indirectly. The data we collect includes:

• Contact Information: Name, email address, phone number, and business address when you contact us or register for our services
• Business Information: Company name, business type, number of locations, and industry-specific details
• Website Usage Data: IP address, browser type, device information, pages visited, and interaction patterns
• Analytics Data: Appointment booking patterns, conversion rates, and performance metrics from your salon or spa business
• Communication Records: Records of correspondence, support tickets, and consultation notes

How We Use Your Information

We use your personal data for the following purposes based on legitimate business interests and legal obligations:

• Providing our analytics platform services and customer support
• Processing and responding to your enquiries and requests
• Improving our website functionality and user experience
• Sending service-related communications and important updates
• Conducting business analysis and platform optimisation
• Complying with legal obligations and regulatory requirements
• Protecting our business interests and preventing fraud

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary for providing our analytics services
• Legitimate Interests: Business operations, customer support, and service improvement
• Legal Obligation: Compliance with applicable laws and regulations
• Consent: For marketing communications and certain cookies (where required)

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following limited circumstances:

• With trusted service providers who assist in delivering our services
• When required by law, legal process, or regulatory authorities
• To protect our rights, property, or safety, or that of our users
• In connection with a business transfer, merger, or acquisition

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure data transmission, access controls, and regular security assessments.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of data and the purpose for which it was collected. Contact information is typically retained for the duration of our business relationship plus seven years for legal compliance purposes.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request information about how we process your data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing where applicable

International Data Transfers

As we operate within the European Union, your personal data is primarily processed within the EU. Any transfers to countries outside the EU will be conducted in accordance with GDPR requirements and appropriate safeguards.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or need to contact us regarding data protection matters, please reach out using the following contact information:

• Email: privacy@omegaluxis.top
• Phone: +356 27352555
• Address: omegaluxis Ltd, Triq Santa Lucija 83, Valletta VLT 8592, Malta

Supervisory Authority

You have the right to lodge a complaint with the Malta Information and Data Protection Commissioner if you believe we have not complied with data protection laws. You can contact them at idpc.org.mt.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.